from sqlalchemy import Column, Integer, String, Text, DateTime, ForeignKey, Enum
from sqlalchemy.orm import relationship
from datetime import datetime
import enum
from ..database import Base


class ReportType(str, enum.Enum):
    NO_PASO = "NO_PASO"
    RETRASO = "RETRASO"
    ACUMULACION = "ACUMULACION"
    OTRO = "OTRO"


class ReportStatus(str, enum.Enum):
    PENDIENTE = "PENDIENTE"
    EN_PROCESO = "EN_PROCESO"
    RESUELTO = "RESUELTO"
    CERRADO = "CERRADO"


class Report(Base):
    __tablename__ = "reports"

    id = Column(Integer, primary_key=True, index=True)
    user_id = Column(Integer, ForeignKey("users.id"), nullable=False)
    address_id = Column(Integer, ForeignKey("addresses.id"), nullable=False)
    folio = Column(String, unique=True, index=True, nullable=False)
    report_type = Column(String, nullable=False)
    description = Column(Text, nullable=True)
    status = Column(String, default=ReportStatus.PENDIENTE)
    created_at = Column(DateTime, default=datetime.utcnow)
    updated_at = Column(DateTime, default=datetime.utcnow, onupdate=datetime.utcnow)

    user = relationship("User", back_populates="reports")
    address = relationship("Address", back_populates="reports")


class ServiceRating(Base):
    __tablename__ = "service_ratings"

    id = Column(Integer, primary_key=True, index=True)
    user_id = Column(Integer, ForeignKey("users.id"), nullable=False)
    address_id = Column(Integer, ForeignKey("addresses.id"), nullable=False)
    rating = Column(Integer, nullable=False)  # 1-5
    comment = Column(Text, nullable=True)
    created_at = Column(DateTime, default=datetime.utcnow)

    user = relationship("User", back_populates="ratings")
    address = relationship("Address", back_populates="ratings")


class OperationalReport(Base):
    """Reportes generados por el personal operativo (empleados)."""
    __tablename__ = "operational_reports"

    id = Column(Integer, primary_key=True, index=True)
    employee_id = Column(Integer, ForeignKey("users.id"), nullable=False)
    folio = Column(String, unique=True, index=True, nullable=False)
    category = Column(String, nullable=False)
    # NO_ARRANQUE | FALLA_MECANICA | ACCIDENTE | OBSTACULO | TRAFICO |
    # COMBUSTIBLE | CLIMA | OTRO
    description = Column(Text, nullable=True)
    severity = Column(String, default="MEDIA")    # BAJA | MEDIA | ALTA
    route_id = Column(String, nullable=True)      # RUTA-XX (opcional)
    truck_id = Column(Integer, nullable=True)
    status = Column(String, default="REPORTADO")  # REPORTADO | EN_ATENCION | RESUELTO
    created_at = Column(DateTime, default=datetime.utcnow)
    resolved_at = Column(DateTime, nullable=True)